Logistics Manager, Louisville, KY

Swarovski•Cranston, RI

About The Position

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Logistics Manager, RDC Americas who will be responsible for overseeing and optimizing day‑to-day operations of a third‑party logistics provider (3PL) running the Regional Distribution Center. The role ensures service, cost, and operational performance aligned with company targets while acting as the main liaison between internal stakeholders and the 3PL’s operational team. About the role Manage and monitor 3PL daily operations, ensuring performance and costs meet expectations. Serve as the primary point of contact with 3PL operations to identify risks, opportunities, and performance issues. Align service levels, SOPs, and volume expectations, especially during peak periods. Drive continuous improvement (CIP) initiatives with the 3PL, from opportunity identification to implementation. Address operational challenges through root‑cause analysis and long-term corrective actions. Ensure new operational requirements are properly scoped, evaluated, and implemented on time. Oversee financial and administrative tasks such as annual stock counts and F&A requirements. Support the Head of Logistics (HoL) with 3PL partnership management, contract renewals, rate negotiations, and provider selection. About you 5–10 years of experience in 3PL management and distribution center operations. A data‑driven approach, skilled in interpreting KPIs and improving performance. Strong stakeholder and communication skills to influence internal teams and 3PL partners. Hands-on problem‑solving abilities and ownership of operational challenges. Experience with continuous improvement tools (Lean, Six Sigma). Strong planning and operational discipline, especially for peak seasons and new initiatives. Solid financial acumen, understanding cost drivers and participating in negotiation cycles. A collaborative, proactive, and accountable working style with both tactical and strategic capabilities. What we offer You can expect a range of benefits, including: Swarovski products discounts Employee Assistance Program Volunteering leave Learning and development programs Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in. Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations. All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability. Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations. All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability. Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations. All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.

Requirements

5–10 years of experience in 3PL management and distribution center operations.
A data‑driven approach, skilled in interpreting KPIs and improving performance.
Strong stakeholder and communication skills to influence internal teams and 3PL partners.
Hands-on problem‑solving abilities and ownership of operational challenges.
Experience with continuous improvement tools (Lean, Six Sigma).
Strong planning and operational discipline, especially for peak seasons and new initiatives.
Solid financial acumen, understanding cost drivers and participating in negotiation cycles.
A collaborative, proactive, and accountable working style with both tactical and strategic capabilities.

Responsibilities

Manage and monitor 3PL daily operations, ensuring performance and costs meet expectations.
Serve as the primary point of contact with 3PL operations to identify risks, opportunities, and performance issues.
Align service levels, SOPs, and volume expectations, especially during peak periods.
Drive continuous improvement (CIP) initiatives with the 3PL, from opportunity identification to implementation.
Address operational challenges through root‑cause analysis and long-term corrective actions.
Ensure new operational requirements are properly scoped, evaluated, and implemented on time.
Oversee financial and administrative tasks such as annual stock counts and F&A requirements.
Support the Head of Logistics (HoL) with 3PL partnership management, contract renewals, rate negotiations, and provider selection.