Logistics Manager, Merchandise Operations

Boston Legacy FC•Boston, MA

29d•Onsite

About The Position

As we prepare for our inaugural 2026 season at Gillette Stadium, our merchandise operation is expanding rapidly to meet growing fan demand both online and at retail locations across Massachusetts. We’re looking for a Logistics Manager who can bring energy, organization, and reliability to our merchandise operation — ensuring every jersey, scarf, and tee makes it where it needs to go, on time and in top condition. The Logistics Manager oversees all physical movement and management of Boston Legacy FC merchandise — from warehouse to stadium, supporting online fulfillment, and on-site events. This role ensures inventory accuracy, maintains retail stock levels, manages product transport, and supports both eCommerce and in-person retail operations. This is a hands-on role that blends logistics, retail operations, and customer service. You’ll spend most of your time in the field or at our Walpole, MA warehouse, with occasional days in our Back Bay office. Hours of operation may vary from the standard M-F to include weekend responsibilities but will maintain a reasonable 40 hour week in general. The ability to have independent and on-demand transportation in and around the Greater Boston Area is essential.

Requirements

3+ years experience in logistics, warehouse, or retail inventory management (sports or apparel experience a plus).
Experience managing physical retail operations or event merchandise preferred.
Strong knowledge of inventory systems and product tracking tools.
eCommerce fulfillment experience strongly preferred (Shopify or similar).
Hands-on technical skills for heat press operation or apparel customization are a plus.
Comfortable working independently in the field and leading small operational teams.
Able to lift up to 70 lbs and stand for long periods of time.
Valid driver’s license and reliable transportation required.

Responsibilities

Work directly with our 3rd party warehouse team to oversee daily inventory operations at the Walpole, MA warehouse.
Track and reconcile inventory movements between warehouse, eCommerce, and retail outlets.
Manage damages & inventory adjustment ensuring accurate records keeping.
Coordinate with the 3PL and warehouse partners to ensure timely fulfillment, replenishment, and restocking.
Build supply chain efficiencies and optimize shipping partnerships, identifying a preferred shipping partner in 2026.
Maintain accurate stock counts and address discrepancies proactively.
Monitor online stock levels and recommend replenishment based on sales trends.
Train warehouse staff on product handling, labeling, and customization processes.
Manage transport of merchandise to and from events, matches, and pop-ups across Massachusetts.
Lead on-site retail setup and teardown operations for large events.
Ensure consistent and timely replenishment of Gillette Stadium retail locations during the 2026 season.
Work directly with the Gillette Stadium merchandise operations teams to ensure inventory is counted, managed, and stored to team standards.
Manage White Stadium retail replenishment operations starting in 2027.
Support activations at The Grove at White Stadium for set ups and tear downs.
Work closely with Fan Experience to oversee merchandise pop up infrastructure and equipment.
Manage the heat press process for custom jerseys sold at retail/ecomm.
Oversee player name/number inventory and coordinate with warehouse staff for fulfillment.
Train and supervise warehouse team members on safe and efficient customization workflows.
Support online operations to ensure smooth fulfillment, returns, and exchanges.
Handle inbound customer inquiries related to orders, returns, and stock availability.
Manage return and exchange requests in Shopify.
Transport inventory and equipment using personal, company, or rental vehicles (must have valid driver’s license).
Work evenings, weekends, and event days as needed (flexible schedule).
Maintain a clean, organized, and safe warehouse environment.