Logistics IT Analyst - Lowell, AR

Watco Companies, Inc.•Lowell, AR

28d

About The Position

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco. Here's what you can expect from Watco: Award-winning culture recognized by Forbes and Newsweek Competitive compensation and benefits Leadership and development programs offered through Watco University Career advancement opportunities Job SummaryThe Logistics IT Analyst provides advanced application-level support for software systems under limited supervision. This role leverages in-depth knowledge of transportation brokerage operations to design data requirements, configure and maintain system functionality, and ensure application security. The analyst is responsible for system analysis, reporting, auditing, and documentation to support reliable and efficient business operations.

Requirements

IT professional skilled in planning, implementing, and troubleshooting software solutions.
Experienced in developing user documentation, delivering training, and providing effective support.
Strong organizational abilities with a focus on customer service and problem resolution.
Reads, analyzes, and interprets complex documents.
Experience with EDI, APIs, and other forms of electronic data exchange
Responds effectively to sensitive inquiries and complaints
Writes and delivers persuasive speeches, articles, and presentations on complex topics to management and boards
Applies mathematical and statistical methods, including variance analysis, correlation, sampling, and factor analysis
Defines problems, analyzes data, interprets technical instructions, and draws valid conclusions
Bachelor's degree or equivalent; or at least one year related experience and/or training; or equivalent combination of education and experience

Responsibilities

Evaluate organizational and customer needs to recommend appropriate software solutions
Investigate, plan, configure, implement, and monitor software systems to meet business requirements
Maintain software system control tables and ensure compliance with security protocols
Work with Corporate IT Security to ensure best practices and Company protocols are employed
Provide training and guidance to employees and customers on software procedures and best practices
Troubleshoot and resolve software issues, providing timely on-call support as needed
Analyze IT issues and implement effective solutions to ensure operational continuity
Manage the delivery of systems, solutions, and business processes in line with project timelines or enhancement requests
Ensure consistency and standardization of software solutions across all business units
Identify opportunities for system improvements and collaborate on developing solutions to enhance business performance