Logistics Dispatcher

Virtual Agent • Deerfield Beach, FL

283d • $20 - $22

About The Position

Vaco is hiring Dispatchers/Customer Service Representatives for immediate openings in Deerfield Beach, FL. This onsite role is responsible for order taking, dispatching, scheduling drivers and deliveries, and ensuring customer satisfaction.

Requirements

• Associate's degree or experience in concrete dispatch required (Bachelor's preferred)
• Truck dispatching experience required
• Logistics or dispatch call center experience (1-3 years preferred)
• Strong problem-solving, decision-making, and critical-thinking skills
• Excellent verbal and written communication skills
• Ability to work well under pressure and meet deadlines
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Nice To Haves

• Bilingual in Spanish is a plus

Responsibilities

• Complete training in concrete manufacturing and customer service (provided)
• Follow all safety policies and participate in safety programs
• Manage order entry, scheduling, dispatching, and customer relations
• Optimize delivery efficiency by monitoring weather, traffic, and routing
• Resolve transportation conflicts and customer complaints
• Handle 100+ calls per shift while maintaining high customer service standards
• Work collaboratively to achieve team and company goals
• Multitask effectively and complete daily workload on time
• Maintain strong working relationships with coworkers and external partners

Benefits

• Discretionary bonuses
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree