Logistics Dispatcher

Virtual AgentDeerfield Beach, FL
283d$20 - $22

About The Position

Vaco is hiring Dispatchers/Customer Service Representatives for immediate openings in Deerfield Beach, FL. This onsite role is responsible for order taking, dispatching, scheduling drivers and deliveries, and ensuring customer satisfaction.

Requirements

  • Associate's degree or experience in concrete dispatch required (Bachelor's preferred)
  • Truck dispatching experience required
  • Logistics or dispatch call center experience (1-3 years preferred)
  • Strong problem-solving, decision-making, and critical-thinking skills
  • Excellent verbal and written communication skills
  • Ability to work well under pressure and meet deadlines
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Nice To Haves

  • Bilingual in Spanish is a plus

Responsibilities

  • Complete training in concrete manufacturing and customer service (provided)
  • Follow all safety policies and participate in safety programs
  • Manage order entry, scheduling, dispatching, and customer relations
  • Optimize delivery efficiency by monitoring weather, traffic, and routing
  • Resolve transportation conflicts and customer complaints
  • Handle 100+ calls per shift while maintaining high customer service standards
  • Work collaboratively to achieve team and company goals
  • Multitask effectively and complete daily workload on time
  • Maintain strong working relationships with coworkers and external partners

Benefits

  • Discretionary bonuses
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • 401(k) retirement plan

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Administrative and Support Services

Education Level

Associate degree

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