Logistics Customer Service Rep

Cognizant Technology Solutions • Lithia Springs, GA

122d

About The Position

Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. Do you thrive in a busy environment? If so, please apply today! We are seeking a client-focused Customer Service Representative to serve as the primary point of contact for our clients. This role ensures seamless communication and execution of services across areas of order management, inventory control, appointment scheduling, and billing. This position will be working onsite in Lithia Springs, GA.

Requirements

• 1-2 years of experience in customer service or logistics operations.
• High school diploma or equivalent; further education in logistics, business, or related field is a plus.
• Experience in logistics or food supply industries preferred.
• Proficiency in Microsoft Office Suite and strong typing skills.
• Familiarity with logistics management software (e.g., Vendor Management System) is a plus.
• Effective communication, problem-solving, and organizational skills.
• Ability to multitask and stay organized in a demanding environment.

Responsibilities

• Initiate, modify, cancel, and confirm customer orders.
• Adjust orders based on inventory availability and communicate those changes proactively.
• Respond to order status inquiries and distribute relevant documentation, including Bills of Lading and Proofs of Delivery.
• Oversee export procedures, including the preparation of USDA documentation and inspection coordination.
• Process inventory holds and release requests.
• Manage special day holds and communicate placarding or segregation needs to operations.
• Facilitate inter-customer product ownership transfers.
• Conduct detailed inventory inquiries and generate traceability reports in the event of product recalls.
• Generate and format invoices for third-party payment processing.
• Audit billing for accuracy, including accessorial charges and credit memos.
• Reconcile month-end invoices and perform invoice audits.
• Manage collections of outstanding invoices and escalate disputed receivable as needed.
• Greet and assist facility visitors in a professional manner.
• Configure customer profiles within the Warehouse Management System and respond to ad hoc service requests.
• Maintain and update slot schedules via company link, including ad hoc appointment modifications.
• Assign carrier appointments and respond to appointment or load status inquiries.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED