LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER AM

Kroger • Pleasant Prairie, WI

396d

About The Position

The Logistics/Customer Service Delivery Driver is responsible for delivering customer orders to their homes while providing excellent customer service and acting as a brand ambassador for Kroger. This role requires safe driving practices, adherence to company standards, and effective communication with customers throughout the delivery process.

Requirements

• Minimum Valid driver's license
• Excellent communication and customer service skills
• Must annually pass a DOT regulated medical exam
• Must be at least 21 years old
• Must be able to lift up to 50 lbs. with or without reasonable accommodation
• Ability to operate a delivery van and handheld tablet device
• Must have a good driving record

Nice To Haves

• High School Diploma or GED
• Any delivery driver experience
• Any customer service experience
• May require chauffer's license in some states

Responsibilities

• Provide excellent customer service while delivering orders to the customer.
• Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers.
• Ensure a high degree of professionalism and personal presentation when interacting with customers.
• Drive a company vehicle safely and in accordance with Kroger's driving standards.
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur.
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards.
• Control and maintain an accurate record of customer deliveries.
• Assist fellow drivers that may encounter difficulties while out delivering.
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations.
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor.
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor.
• Operate company provided technology devices for mapping and customer interaction.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED