Logistics Customer Service Coordinator

Syncreon • Kansas City, MO

85d • $25

About The Position

Are you ready to join a global leader in logistics and be part of something exciting right here in North Kansas City? DP World is seeking a Logistics Customer Service Coordinator to support our growing operations at our brand-new, state-of-the-art, indoor climate-controlled facility. This is your chance to work in a fast-paced, problem-solving role where no two days are the same. If you enjoy working with customers, solving challenges, and keeping supply chains moving smoothly, we'd love to have you on our team.

Requirements

• Strong background in customer service within logistics or transportation
• Problem-solving skills with the ability to resolve issues quickly and professionally
• Proficiency in Microsoft Office (Excel skills highly valued)
• Experience managing inventory in RF, portal, or manual systems
• Knowledge of different transportation modes and service levels

Nice To Haves

• Previous telecommunications delivery coordination experience is a plus

Responsibilities

• Provide accurate rate quotes for nonstandard shipments, including expedited deliveries and special requirements (extra labor, forklifts, cranes, etc.)
• Ensure on-time pickup and delivery while tracking and tracing shipments
• Investigate service failures and apply proper reason codes for reporting
• Partner with customers to resolve inventory discrepancies, exceptions, and damages
• Participate in process improvements, SOP documentation, and continuous improvement initiatives
• Work in both office and warehouse environments to stay close to operations
• Take on other projects and responsibilities as needed

Benefits

• Competitive pay at $25.00/hour
• A brand-new indoor, climate-controlled facility
• Opportunities to grow your career locally and internationally
• An inclusive, collaborative workplace where diverse perspectives are valued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Warehousing and Storage