Logistics Coordinator

Suddath Van LinesJacksonville, FL
259d

About The Position

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

Requirements

  • Minimum of High School Diploma, college degree or some college experience highly preferred.
  • Minimum 2+ years of direct experience in a similar industry, or 2 year completion of Logistics and Transportation courses through accredited college.
  • Knowledge of inventory management procedures and general warehousing terminology and practices.
  • Familiarity with warehouse and inventory management systems required.
  • Solid mathematic and financial accounting principles.
  • Proficiency with all MS Word programs (e.g. Excel, Outlook) and ability to quickly learn warehouse system and transportation systems.
  • Ability to do spreadsheet tracking and data analysis.
  • Interpersonal and communication skills are critical.
  • Ability to manage multiple party communications utilizing various forms of software technology.
  • Strong teamwork and cooperation skills.
  • Ability to periodically work a flexible schedule.

Responsibilities

  • Provide proactive and excellent customer service to assigned accounts.
  • Assist with scheduling inbound and outbound shipments with Customer's Carrier's (including LTL and TL shipments) if applicable.
  • Manage invoices and billing documents.
  • Respond to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
  • Help implement Company Quality, Safety, and Customer Standard Operating Procedures (SOP's).
  • Coordinate with vendors, sales staff, customer service representatives, billing representatives, warehouses and shippers, as needed.
  • Maintain consistent contact with clients and agents.
  • Act as a liaison between the warehouse and the customer for account and operational needs.
  • Develop/maintain productive relationships with clients, vendors, agents, and industry partners.
  • Oversee all aspects of assigned orders including order entry, scheduling transportation needs, maintaining order communication, tracking order status, addressing cancellations, resolving order issues, maintaining documentation, and providing proactive customer support.
  • Maintain and adhere to company SOP's and Quality Assurance process and guidelines for all Customers and warehouse activities.
  • Support onboarding process for new customers.
  • Maintain damage records, backorder logs, and any applicable regulatory reporting as needed.
  • Identify and recommend process improvements.
  • Coordinate with corporate billing staff to ensure all warehouse accounts are billed accurately and timely.
  • Maintain Project KPI's.
  • Identify and recommend training, work allocation, and problem resolution.
  • Maintain customer reporting for both internal and external customers.
  • Participate in internal and/or external customer meetings.
  • Participate in the development of department goals and objectives.

Benefits

  • A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
  • Weekly pay for hourly-paid employees.
  • Biweekly pay for salaried employees.
  • Paid Time Off (PTO) and paid company holidays.
  • A tuition reimbursement plan where employees are encouraged to continue their education and development.
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