Logistics Coordinator

Suddath Van Lines • Jacksonville, FL

259d

About The Position

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

Requirements

• Minimum of High School Diploma, college degree or some college experience highly preferred.
• Minimum 2+ years of direct experience in a similar industry, or 2 year completion of Logistics and Transportation courses through accredited college.
• Knowledge of inventory management procedures and general warehousing terminology and practices.
• Familiarity with warehouse and inventory management systems required.
• Solid mathematic and financial accounting principles.
• Proficiency with all MS Word programs (e.g. Excel, Outlook) and ability to quickly learn warehouse system and transportation systems.
• Ability to do spreadsheet tracking and data analysis.
• Interpersonal and communication skills are critical.
• Ability to manage multiple party communications utilizing various forms of software technology.
• Strong teamwork and cooperation skills.
• Ability to periodically work a flexible schedule.

Responsibilities

• Provide proactive and excellent customer service to assigned accounts.
• Assist with scheduling inbound and outbound shipments with Customer's Carrier's (including LTL and TL shipments) if applicable.
• Manage invoices and billing documents.
• Respond to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
• Help implement Company Quality, Safety, and Customer Standard Operating Procedures (SOP's).
• Coordinate with vendors, sales staff, customer service representatives, billing representatives, warehouses and shippers, as needed.
• Maintain consistent contact with clients and agents.
• Act as a liaison between the warehouse and the customer for account and operational needs.
• Develop/maintain productive relationships with clients, vendors, agents, and industry partners.
• Oversee all aspects of assigned orders including order entry, scheduling transportation needs, maintaining order communication, tracking order status, addressing cancellations, resolving order issues, maintaining documentation, and providing proactive customer support.
• Maintain and adhere to company SOP's and Quality Assurance process and guidelines for all Customers and warehouse activities.
• Support onboarding process for new customers.
• Maintain damage records, backorder logs, and any applicable regulatory reporting as needed.
• Identify and recommend process improvements.
• Coordinate with corporate billing staff to ensure all warehouse accounts are billed accurately and timely.
• Maintain Project KPI's.
• Identify and recommend training, work allocation, and problem resolution.
• Maintain customer reporting for both internal and external customers.
• Participate in internal and/or external customer meetings.
• Participate in the development of department goals and objectives.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan where employees are encouraged to continue their education and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: High school or GED