Logistics coordinator - Bilingual (English/Korean)
About The Position
Documentation Management Prepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.). Ensure compliance with company, customer, and regulatory documentation requirements. Maintain accurate filing systems (digital and physical) for all logistics-related records. Communication & Coordination Act as the primary point of contact between the warehouse team and customers for logistics documentation and service updates. Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers. Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims. Invoicing & Financial Support Generate, verify, and process logistics-related invoices in alignment with contractual agreements. Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness. Assist in resolving discrepancies in billing, payments, and supporting claims processes.
Requirements
- Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field preferred.
- 2+ years of experience in logistics coordination, supply chain operations, or customer service (warehousing experience a plus).
- Strong organizational skills with attention to detail and accuracy.
- Excellent communication skills (verbal and written) for cross-team and customer interactions.
- Proficiency in MS Office (Excel, Word, Outlook); familiarity with ERP/WMS systems preferred.
- Ability to manage multiple priorities in a fast-paced environment.
- Bilingual (Enlgish/Korean)
- Detail-oriented and process-driven.
- Strong problem-solving and follow-up skills.
- Customer-focused with ability to build positive relationships.
- Adaptability to shifting priorities and time-sensitive tasks.
Nice To Haves
- warehousing experience
Responsibilities
- Prepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.).
- Ensure compliance with company, customer, and regulatory documentation requirements.
- Maintain accurate filing systems (digital and physical) for all logistics-related records.
- Act as the primary point of contact between the warehouse team and customers for logistics documentation and service updates.
- Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers.
- Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims.
- Generate, verify, and process logistics-related invoices in alignment with contractual agreements.
- Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness.
- Assist in resolving discrepancies in billing, payments, and supporting claims processes.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Sick hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
