About The Position
Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. What you will do: Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries Communicate with customers and agents in a professional and courteous manner Meet required team metrics Stay current on all required training
Requirements
- At least 1 year of customer service experience
- Time Management
- Must be at least 18 years old and have a high school diploma or GED
- Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
- Knowledge of US and world geography and time zones is preferred
- Call Center experience is preferred
- Must have outstanding communication, customer service, and organizational skills
- Be able to operate in a fast-paced and demanding environment
- Be flexible - with the ability to work additional hours as business requires
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Nice To Haves
- Knowledge of US and world geography and time zones is preferred
- Call Center experience is preferred
Responsibilities
- Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
- Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
- Communicate with customers and agents in a professional and courteous manner
- Meet required team metrics
- Stay current on all required training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
