Logistics Coordinator

OptiNizer

About The Position

Responsibilities of a Logistics Coordinator/Dispatcher: Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s) Provide Drivers with appropriate information to allow for a seamless delivery transaction Routing multiple routes in a timely fashion Ensuring emails and customer phone calls are responded to in a timely manner Monitor current schedule of delivery agents to ensure workload balance Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc. Handle high phone call and email volume Function in a fast-paced environment while managing a variety of moving parts Work within the appropriate level of independence, but serving as a team player Key skills & Experience of a Logistics Coordinator: Ability to communicate effectively with a wide array of people Ability to maintain composure in a faced paced environment with a high volume of communication via email, phone and in-person Excellent verbal and written communication skills is a must Must be proficient with Excel, Word, and Microsoft Office Proven professional customer-focused experience and the ability to handle customer queries in a proactive, efficient and friendly way Ability to work well within a Team environment. Actively seeks the ideas of others, openly shares information, and maintains positive morale/culture Ensure quality service experience, with empathy to de-escalate difficult situations Experience of working in a similar environment desirable. Have a passion for process improvement and personal development General analytical and problem-solving interest and skills Ability to understand when issues or queries need to be escalated and take appropriate course of action Proactive and focused on continuous improvement

Requirements

Ability to communicate effectively with a wide array of people
Ability to maintain composure in a faced paced environment with a high volume of communication via email, phone and in-person
Excellent verbal and written communication skills is a must
Must be proficient with Excel, Word, and Microsoft Office
Proven professional customer-focused experience and the ability to handle customer queries in a proactive, efficient and friendly way
Ability to work well within a Team environment. Actively seeks the ideas of others, openly shares information, and maintains positive morale/culture
Ensure quality service experience, with empathy to de-escalate difficult situations
Have a passion for process improvement and personal development
General analytical and problem-solving interest and skills
Ability to understand when issues or queries need to be escalated and take appropriate course of action
Proactive and focused on continuous improvement

Nice To Haves

Experience of working in a similar environment desirable.

Responsibilities

Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s)
Provide Drivers with appropriate information to allow for a seamless delivery transaction
Routing multiple routes in a timely fashion
Ensuring emails and customer phone calls are responded to in a timely manner
Monitor current schedule of delivery agents to ensure workload balance
Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions
Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution
Handle customer concerns in an expeditious and professional manner
Escalate unresolved issues to management, as needed
Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc.
Handle high phone call and email volume
Function in a fast-paced environment while managing a variety of moving parts
Work within the appropriate level of independence, but serving as a team player