Logistics Coordinator

MedSpeed•Elmhurst, IL

20h•$20 - $25

About The Position

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one. Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact. Our Control Center Logistics Coordinator position will support MedSpeed’s on-demand business through the centralized routing of customer orders provid ing timely , efficient delivery of healthcare items . Logistics Coordinator s – Control Center focuses on working with the Logistic Service Representatives ( drivers ) , Market Operations Teams, and customers to ensure each transport meets quality standards .

Requirements

High School Diploma, Associates Degree
Minimum of 6 months of experience in the customer service or related environment
Ability to maintain high level of punctuality and consistent, reliable attendance standards
Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
Demonstrated leadership ability.
Ability to effectively manage time/ multi task
Collaborative work style, able to work well within & across departments
Ability to enter data accurately at a given speed. Strong typing and computer skills.
Demonstrate excellent verbal and written communication skills
Flexible Schedule
Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
Process-oriented mindset focused on continuous improvement, excellent problem-solving skills

Responsibilities

Monitors, plans, and routes customer orders utilizing routing tools and market resources to ensure efficient, priority-based transportation in compliance with corporate guidelines and performance standards .
Addresses customer inquiries regarding the MedSpeed service process and resolves order-related issues through effective communication and problem-solving skills.
Log s , track s and appropriately document all issues utilizing appropriate systems of record, in accordance with all policies and procedures.
Perform skills necessary to create high -quality customer experience s as reflected through acceptable quality monitors and customer feedback
Collaborates with local market team members and management to foster effective communication and maintain strong, cooperative relationships with Market Operations.
Identif ies and recommend s improvements that have significant impact on market operations for long-term improvements
Maintain s current knowledge of MedSpeed policies, procedures and specific client requirements . Serve s as a “Resource” for all dispatch personnel regarding questions, dispatch best practices, policies and standard operating procedures
Completion of any tasks or special projects, as assigned, to meet the changing workload of the Control Center
Work s to promote MedSpeed culture