Logistics Coordinator

MillerKnoll • Zeeland, MI

21h

About The Position

At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime – from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings. Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. The Logistics Coordinator will communicate with internal customers (Studios, Customer Service) and partner with Operations Teams, Distribution Centers (3PL), and Delivery Agents (Middle/Final Mile) to ensure a positive customer experience within the transportation role.

Requirements

• Minimum of 2 years previous transportation or distribution experience preferably in customer service function or logistics roles.
• Proficient utilization of ERP and WMS system knowledge (NetSuite/Salesforce/Manhattan)
• Familiarity with basic logistics terminology and flow.
• Ability to work with limited direct supervision and track many issues/processes daily.
• Must have excellent communication and written skills
• Ability to manage multiple priorities at once, demonstrating a sense of urgency to meet deadlines.
• Outstanding organizational and coordination abilities.

Responsibilities

• Effectively communicates, responds, and resolves assigned cases in Salesforce.com.
• Ensures a timely resolution of transportation and agent-related service issues.
• Efficiently utilizes the applicable carrier tracking systems
• Works with carriers, studio associates, phone center personnel to arrange for the retrieval and return of company assets.
• Other duties as needed to support the goals of the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed