OC - Logistics Coordinator

Bonterra•Carmel, IN

2d•$17 - $24•Onsite

About The Position

We're seeking a proactive Logistics Coordinator to lead our Operations Resource Center (ORC) in Indianapolis. This hands-on role combines physical warehouse duties with systems oversight and customer service, ensuring our fleet of rental devices (tablets, printers, and more) is ready for high-stakes events. If you've honed your skills in fast-paced logistics at Amazon, FedEx or others in the industry and want to level up to a multifaceted position with direct client engagement, this is your opportunity to shine.

Requirements

3+ years in warehouse or logistics management, ideally from high-valume operations like Amazon, FedEx, or similar.
Proven track record in handling physical inventory, shipping/receiving, and customer-facing roles.
Strong problem-solving with a mix of hands-on physical work and tech aptitude (e.g., device troubleshooting, basic IT systems).
Excellent communication for client interactions; familiarity with Verizon accounts, printers, or mobile devices is a plus.
Reliable, detail-oriented, and adaptable—able to thrive in a hybrid physical/systems environment.
Must be able to lift 50lbs.
At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Responsibilities

Oversee daily inventory management, packing/unpacking shipments, and maintenance of rental equipment (e.g., tablets, Chromebooks, Zebra printers).
Handle device repairs by coordinating with vendors like Samsung, and ensure secure storage and quick turnaround for returns.
Collaborate on device imaging processes, troubleshoot recurring issues (like SIM cards or software updates), and maintain our FileWave system for device management.
Manage our Verizon account for 2000+ devices, including bill payments, activations/deactivations for lost or retired items, and scaling for growth (e.g., testing new tablets with engineering teams).
Serve as the primary point of contact for clients regarding order shipments, tracking, and equipment returns.
Provide timely updates and resolve issues to ensure seamless event experiences—think urgent support on Fridays/Saturdays with a 30-minute response time for critical tickets.
Supervise logistics staff, accumulate and resolve ongoing issues (e.g., testing tablets or fixing printer labels), and support network/WiFi setup for large-scale device updates.
Dedicating 2-4 hours bi-weekly on-site to keep operations running smoothly, with flexibility for remote oversight.
Prioritize device readiness for event days, working cross-functionally with IT, engineering, and product teams.
As we grow (e.g., acquiring new partners), lead equipment builds and testing to meet evolving needs.