Logistics Coordinator

Sunlighten•Leawood, KS

5h•$17•Hybrid

About The Position

At Sunlighten, we're not just about infrared saunas, we are on a mission to improve lives through innovative health and wellness products. As a global leader in infrared sauna therapy, we are expanding and looking for a meticulous and proactive Logistics Coordinator to join our team! Celebrating 25 years of innovation, Sunlighten has grown from its Kansas City roots to establish a global footprint, including expansion into the UK. With the global wellness market projected to reach $7 trillion in 2026, we are proud to be part of this dynamic shift towards holistic health. As leaders in light science and longevity, we create state-of-the-art wellness solutions that help customers lead vibrant, active lifestyles. As a Logistics Coordinator at Sunlighten, you will play a key role in ensuring our wellness products are transported efficiently and delivered on time. Your responsibilities will include communicating with customers and carriers, tracking shipments, and ensuring delivery timelines are met. Your efforts will be essential in maintaining seamless operations, from the acquisition of our products to their final delivery. Join us in revolutionizing wellness and make a meaningful impact on Sunlighten’s growing success!

Requirements

High School Diploma or GED
2+ year of customer service or logistics experience
Clear and Effective Communication Skills
Strong Customer/Client Focus
Meticulous Attention to Detail
Superior Organizational and Time Management Skills
Proficiency with Microsoft Office Suite or Related Software

Nice To Haves

Bachelors Degree in Business, Communications, or a related field preferred

Responsibilities

Analyze and coordinate the logistical functions of the organization; assists in the life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources
Manage daily shipments activities to ensure incoming and outgoing shipments are properly planned and coordinated
Work closely with suppliers and carriers to ensure Sunlighten's needs are met and resolve any issues regarding shipments/deliveries
Monitor and resolve customer cases pertaining to shipping concerns or damages by answering phone calls and responding to emails and chats
Assist in daily order processing and ensure accurate inventory flow to properly set and meet customer expectations
Assist the sales team, sales operations team, and customer care teams by quickly answering questions regarding delivery, inventory and estimated timelines
Utilize data analysis tools to identify trends and make recommendations for improving efficiency, reducing costs, and optimizing operations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Perform other responsibilities as assigned
Commute to Sunlighten HQ at least 2 days/week - Working in office on Tuesdays is required
Ability to work Monday-Friday from 8-5- schedule/hours can be adjusted