Logistics Coordinator - 2nd Shift (10:00 AM - 6:30 PM)
About The Position
Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career. About The Role: The Logistics Coordinator works in Spot’s 24/7 Customer Contact Center. This role is responsible for the tracking and confirmation of all customer shipments, as well as providing on-the-spot problem resolution for any customer’s need. Schedule: Sunday through Thursday, 10 AM to 6:30 PM PST, and will adjust to 11 AM to 7:30 PM MST during daylight saving time to align with EST.
Requirements
- College degree or currently pursuing a degree is preferred.
- Previous customer service or call center experience is required.
- Excellent problem-solving skills required.
- Highly collaborative and values constant improvement.
- Ability to handle a high volume of calls in a fast-paced environment.
- Ability to communicate in a clear and concise manner.
- Ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly.
- Ability to problem solve.
Nice To Haves
- College degree or currently pursuing a degree is preferred.
Responsibilities
- Route shipments in the most cost-effective manner.
- Tracking/tracing shipments while resolving any shipping errors.
- Provide excellent customer service to both business customers and carriers.
- Ability to perform a high volume of outbound calls.
- Monitor the movement of our freight through our proprietary logistics technology to ensure customer satisfaction.
- Communicate any transit issues to respective parties and provide solutions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
