Logistics Coordinator

Wayne Farms • Oakwood, GA

41d

About The Position

The Logistics Coordinator performs the day-to-day logistics activities, acting as the liaison between client, carrier, and internal teams to resolve carrier, billing and/ or rate issues.

Requirements

• Minimum one (1) year relevant experience within the logistics industry; previous customer service preferred
• Exceptional computer skills with working knowledge of MS Office (Outlook, Word, and Excel); experience using a Transportation Management System (TMS) preferred
• Must have the ability to effectively communicate, both verbal and written, using detailed written reports and narratives, with internal and external customers in a timely and professional manner
• Ability to analyze qualitative data and interpret written materials to draw logical conclusion to make informed recommendations
• Ability to work in a fast paced environment using excellent organizational skills and precise attention to detail with the ability to effectively prioritize tasks and efficiently resolve issues
• Must possess a strong customer-centric attitude, high energy level and a strong sense of urgency

Responsibilities

• Interact daily with assigned customers to deliver exceptional customer service through accurate order building and expediting, timely tendering of loads to LTL and TL and communication of exceptions, partnering with internal and external sources to resolve
• Manage daily execution of transportation needs, including tracking and scheduling shipments, load planning, and communication of status updates to internal departments and external customers
• Communicate with client, carrier, and internal teams to manage and resolve billing and/ or rate issues
• Research and resolve basic carrier service issues, failures and delays; anticipate possible/probable changes and/ or problems and reallocate resources as necessary; escalate unresolved/ complex issues to appropriate team member or leader
• Review customer shipment data, identify areas where cost efficiency may be improved; develop and recommend solutions to appropriate personnel
• Perform additional relevant duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees