Logistics Coordinator

Sprout

23h

About The Position

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions. Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: www.sproutup.com. Must have Data Center Decommissioning experience or deconstruction of events or White Glove logistics experience GENERAL JOB DESCRIPTION Facilitate and manage the execution of all domestic and onsite white glove services and assist with other logistics services as needed. Interpersonal and excellent communications skills are crucial as the role requires the facilitation of complex services and transportation needs in a matrix environment.

Requirements

Working knowledge of MS Office Applications.
Willingness to learn new workflows and continuous training.
DG/Hazardous material certification and/or willingness to become certified.
Experience with transportation and service negotiation for all modes of transport.
Working knowledge of customs clearance procedures and required information, including Schedule B codes and HTS codes.
Experience with common international document requirements such as ASN’s, SLI’s, ISF’s, POA’s, COO’s, Certificates of Conformity, Commercial invoices, etc.
Working knowledge of transportation insurance requirements and experience with submitting and following up on claims is required.
Experience with free trade agreements, bonded storage, and free trade zones
Working knowledge of international and domestic freight and logistics functions, including how to work with and schedule services and transportation with vendors.
Take on new tasks with focus and determination.
Possess strong interpersonal skills with an ability to work independently or within a team environment.
Ability to multi-task and prioritize workload.
Excellent follow up and follow through on tasks.
Ability to meet deadlines in a changing environment.
Possess a positive, team-oriented, and service-based attitude.
Relate well to others both internally and externally; establish and maintain effective working and interpersonal relationships.
Ability to communicate effectively and professionally with individuals at all levels of the organization, both internally and externally.
Ability to adapt and think quickly and critically to solve problems

Responsibilities

Communicate internally and externally regarding orders and transportation needs.
Provide assistance and logistics support for customers in on physical distribution/logistics/onsite services.
Learn and use various applications and web-based systems to facilitate shipments both domestically and internationally.
Maintain close cooperation with internal stakeholders regarding necessary planning and communication.
Coordinate timely dispatches with domestic and overseas vendors to meet customer SLA’s and internal KPI targets.
Troubleshoot logistics related issues with vendor service providers, internal sales team, and customers.
Monitor shipments for milestone checkpoints and coordinate with facilities, customers, service providers, and field services team to meet deadlines and avoid additional costs. Address delays both internally and externally as needed.
Coordinate with Compliance Dept. to ensure standards and requirements for all shipment types are met.
Organize and manage documentation for department and company-wide recording needs, including filings, invoices, data entries, and other shipment-related documents.
Invoice approval and reconciliation.
Obtaining, reviewing, and awarding quotes for shipments and onsite services of varying degrees of scope and scale.
Interpreting Section XIV of MSDS files to determine required packaging, handling, and documentation requirements for hazardous shipments.
Ability to work outside of normal business hours as needed.
Other duties as assigned to support the department and organization.