Logistics Control Tower Operator

Quince

6h • $60,000 - $70,000

About The Position

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
Customer First: We prioritize customer satisfaction in every decision.
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
As Logistics Control Tower Operator for Quince’s B2B team, you will be responsible for monitoring all B2B logistics in real time for Quince’s fast growing B2B business, supporting up to $50M in revenue. Your goal is to achieve 99% on-time delivery of shipments, which will require you to chase any issues or delays with a sense of urgency. You will work closely with Project Managers, and may be asked to perform additional duties to support them and the B2B team in delivering a best-in-class customer experience. The ideal candidate will have a strong understanding of shipping procedures and is willing to go above and beyond for customers, whatever it takes. This role reports to the Project Management Team Lead and will work with the Team Lead and Director of Operations on long and short term solutions to shipping issues.

Requirements

• The ideal candidate will have a strong understanding of shipping procedures and is willing to go above and beyond for customers, whatever it takes.

Responsibilities

• Real-time monitoring: actively track all B2B shipments and achieve 95% on time delivery.
• Issue resolution: proactively address issues such as carrier delays and customs clearance problems by working with relevant internal and external parties to find immediate and long term solutions. Effectively manage critical incidents and minimize their impact on deliveries.
• Stakeholder communication: maintain open communication with customers, carriers, warehouse operators, and internal teams.
• Urgency: you will be the main point of contact for all logistics related matters involving B2B orders with a strong sense of accountability for the KPIs and the customer experience.
• Shipping preparation & booking: create shipping labels and commercial invoices as needed to support project managers.
• Relentless improvement: identify and implement improvements in the shipping and tracking management process.
• Step in to support the team where needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed