Logistics Compliance & Claims Analyst Logistics Compliance & Claims Analyst

Under Armour

2d•$54,404 - $68,006•Hybrid

About The Position

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better. Purpose of RoleThe Logistics Compliance & Claims Analyst (Baltimore Distribution House) leads complex investigations and analysis of chargebacks, shortage claims, and compliance issues across multiple distribution houses. The position exercises independent judgment and discretion in evaluating operational data, identifying root causes, and recommending strategic resolutions to mitigate financial loss and improve process integrity.

Requirements

Bachelor’s Degree or combination of education and relevant experience
Two+ years warehouse operational experience
Prior experience handling freight claims (loss, damage, shortage, OS&D) and/or transportation compliance preferred
Strong understanding of domestic and international shipping regulations (DOT, FMCSA, TSA, Customs, Import/Export compliance).
Familiarity with freight audit processes, claims management, and carrier agreements/contracts.
Working knowledge of MSOffice with advanced Excel skillset and interpreting data/metrics.
Excellent analytical and problem-solving skills with high attention to detail.
Strong organizational and time management abilities; capable of handling multiple priorities and deadlines.
Effective verbal and written communication skills, with ability to work cross-functionally with carriers, vendors, and internal teams.
Negotiation and conflict-resolution skills for managing claims disputes with carriers and insurers.
Ability to interpret and apply transportation contracts, tariffs, and compliance standards.
Commitment to accuracy, compliance, and continuous improvement in logistics processes.
Strong communication skills with the ability to work within a team and support team objectives.
Experience with SAP, WMS, Tableau

Responsibilities

Chargeback Analysis and Resolution. Conduct comprehensive investigations into chargebacks submitted by major retail partners (e.g., DSG, Kohl’s, Academy, Bass Pro, Amazon). Analyze data at the carton and order-entry level to determine accuracy and accountability across departments, shifts, and individual teammates. Provide detailed findings and strategic recommendations to Compliance Specialists for validation or dispute.
Shortage Claims Investigation. Lead in-depth research into customer-reported shortages, including missing cartons or entire shipments. Collaborate with cross-functional teams (Routing, Shipping, Exceptions, ICQA) to trace product movement and validate claims. Provide evidence-based reports with the Claims Team for resolution.
Reporting and Strategic Insights. Develop and present weekly, monthly, and quarterly reports to senior leadership highlighting chargeback trends, financial impact, and opportunities for operational improvement.
Compliance Oversight & Root Cause Analysis. Provide weekly updates to the Compliance Team on root causes of chargebacks. Maintain and update Compliance Standards documentation for all UA customers, ensuring alignment with processing, packing, and shipping requirements.
Process Improvement and Auditing. Evaluate late shipment chargebacks by analyzing PO timelines, inventory availability, and distribution center performance. Deliver actionable insights to support dispute resolution and process improvement. Design and maintenance of daily auditing and cleaning protocol for the DH Panda system. Monitor label quality and maintenance in manual manifest areas to ensure compliance.
Operational Audits & Compliance Monitoring. Conduct weekly audits within the distribution houses to identify staging and palletizing errors. Provide recommendations for corrective actions and process enhancements.
Cross-Functional Collaboration. Partner with Shipping, Routing, and Account Services teams to resolve BOL and product information requests. Serve as a subject matter expert on compliance and claims-related matters.

Benefits

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
Under Armour Merchandise Discounts
Competitive 401(k) plan matching
Maternity and Parental Leave for eligible and FMLA-eligible teammates
Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

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