Logistics Client Support Representative (Korean Bilingual)
About The Position
Duties and responsibilities include the following (other duties may be assigned): Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed. Use best judgment and knowledge to assist customers in making the most suitable choice for their needs. Provide quotations to customers when required. Coordinates with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers. Communicates with customers by phone or email to build excellent customer relationships to in order to provide great customer service. Handles any special requests from our customers. Sends new shipment bookings to customers. Validates and confirms all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction. Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts. Directs customer questions/concerns to the correct department as needed.
Requirements
- Fluency in Korean is required
- Proficient in MS Excel
- Strong organization, follow up and communication skills
- Bachelor's degree preferred
- Experience dealing with a high volume of data entry
Nice To Haves
- Candidates with 1+ years of import freight forwarding experience is preferred.
- Experience with CargoWise is a plus.
Responsibilities
- Creating internal customer profiles in CargoWise
- Assist customers in making suitable choices
- Provide quotations to customers
- Coordinate with customers and other departments to ensure smooth movement of freight
- Provide tracking information and shipment updates to customers
- Communicate with customers to build excellent customer relationships
- Handle special requests from customers
- Send new shipment bookings to customers
- Validate and confirm ocean/air shipment bookings
- Manage daily emails/phone calls from customers and other offices/departments
- Direct customer questions/concerns to the correct department
Benefits
- Individual Health Insurance Coverage (Medical, Dental and Vision)
- Life and Accidental Insurance Coverage
- Vacation, Personal and Floating Days
- 401K Plan with up to 3% company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
