Logistics Claim Operator
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About The Position
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. The position involves reviewing new submissions to ensure all required documentation and claim details are included, filing and managing shortage claims based on shortage investigation reports, theft notifications, and/or warehouse incident reports. The role also includes investigating and processing damage claim submissions based on return authorizations and QA reports, communicating with logistics service providers for timely resolutions, and thoroughly reviewing all claim declinations to communicate final resolutions to customers. Additionally, the position requires analyzing data to determine claim validity and compiling comprehensive claim analyses for monthly reporting to clients.
