Logistics Call Center Representative I

Quest Diagnostics•Lenexa, KS

1d•$17•Hybrid

About The Position

Logistics Call Center Representative I - Lenexa, KS, Monday to Friday, 9:00AM - 5:30PM Central Hybrid: Onsite days are Tuesday, Wednesday and Thursday. Remote days are Monday and Friday. Training: You have to report onsite for the 90-day training period. Pay range: $17.20+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Primary responsibilities include handling inbound calls with Logistics clients and ground Logistics. Responsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Utilizes automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab. Provides accurate data and information to support Dispatcher I and Dispatcher II functions.

Requirements

1+ years Customer Service or Logistics experience required
Functional/Technical Skills
Integrity and Trust
Customer Service
Drive for Results
Composure
High School Diploma or Equivalent (Required)

Nice To Haves

Call center experience preferred
General knowledge of logistics operations
Associates Degree (Preferred)

Responsibilities

Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment
Ability to learn Dispatch Application and accurately enter pick up requests
Strong attention to detail and adherence to process and procedure.
Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
Ability to determine if pick-up can be performed as requested by the client based upon multiple factors
Well organized, utilizes on-line job aides, maps etc. and can locate information readily
Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift
Attends huddles, stays current on email and video communication
May assign pickup and delivery destinations to courier
Professionally interacts with external/internal clients, co-workers, and Leadership across all functions.
Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability
Excellent verbal and written communication skills
Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Ability to maintain confidentiality concerning information and data received
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
May include other tasks as assigned

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!