Logistics Associate

PGA Tour Superstore • Knoxville, TN

73d

About The Position

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis. Reporting to the Sales & Service Manager, a Logistics Associate will engage with customers, offering exceptional service while building lasting relationships. Responsibilities include receiving, inspecting, and organizing merchandise, ensuring items are stored efficiently and displayed according to standards. Duties also include maintaining a clean, safe environment, executing price changes, and prepare eCommerce orders for shipping. Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills.
• Basic computer skills with a working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High School Diploma or equivalent.
• Retail fulfillment, replenishment, stocking, merchandising, distribution, or similar experience preferred.
• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Demonstrate strong self-accountability and a proactive drive for results.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Accurately receive, inspect, and verify incoming shipments of merchandise, ensuring all items are in good condition.
• Organize and label received merchandise in the stockroom, ensuring items are stored efficiently and accessible for easy restocking.
• Unbox, tag, and display merchandise on the sales floor according to merchandising standards.
• Maintain a clean, safe, and organized back-of-house and sales floor area.
• Execute all prices changes and merchandising bulletins.
• Accurately pick, pack, and prepare eCommerce orders for shipping.
• Handle Customer returns for online orders by inspecting returned items, processing refunds or exchanges.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Operations Manager on operational and merchandising opportunities.

What This Job Offers

• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees