Logistics Associate

HelloFresh•Irving, TX

About The Position

The Associate will support improving our transportation strategic initiatives to enhance processes within our Logistics Operations Center team. Responsibilities include transportation scheduling, tracking line hauls, negotiating spot market freight, managing exceptions and communicating cross-functionally to create seamless shipping execution across our network. You will be asked to travel up to 20% within the United States. You will ... Report to the Associate Manager / Manager to manage, monitor and develop recovery plans for outbound loads Execute outbound strategy - working across all distribution centers, third-party storage locations, cross docks, and vendors Monitor, measure, and improve service level metrics, including on-time arrival and on-time departure Determine root causes and ensure details of escalations are provided and accurate Execute relabeling of boxes from label generation to pushing customer communication updates Quickly and effectively analyze real-time data to provide recovery and contingency action plans Run the daily Exception Management process, communicating potential delays and assigning boxes to be re-made, with the goal of protecting the customer experience Track, organize, log and root cause major exceptions events; analyzing the impact of these events to weekly error data Solve unique and challenging problems faced in a perishable supply chain Become part of a passionate team that strives to develop innovative solutions to improve and grow HelloFresh’s delivery network Build relationships with third-party carriers and execute plans to secure loads against forecasted volume Work directly with our outbound transportation team to lead and reinforce operational process improvement projects Drive a customer-focused environment committed to delivering the highest quality product to our customers

Requirements

Bachelor’s degree in Business Administration, Economics, Data Science, Computer Science, Information Systems, Accounting, or other relevant areas of study required
2 years of experience delivering analytical solutions to complex problems required
Ability to travel up to 20% within the United States required
Flexible in working a non M-F work schedule (e.g. rotational schedule, weekends, and/or overnights). Must be able to work both Sunday-Wednesday and Wednesday-Saturday, subject to change.
Prolonged periods working at a desk and on a computer
Reading information on a computer screen and inputting data into a computer system
Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo
Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work
Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously
A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems
An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal
Collaborative - you enjoy working cross-functionally with various teams to gather key inputs, and are able to work well with diverse opinions
Dedicated to providing the best possible experience for the HelloFresh customer

Nice To Haves

Experience working with transportation management software preferred

Responsibilities

Manage, monitor and develop recovery plans for outbound loads
Execute outbound strategy - working across all distribution centers, third-party storage locations, cross docks, and vendors
Monitor, measure, and improve service level metrics, including on-time arrival and on-time departure
Determine root causes and ensure details of escalations are provided and accurate
Execute relabeling of boxes from label generation to pushing customer communication updates
Quickly and effectively analyze real-time data to provide recovery and contingency action plans
Run the daily Exception Management process, communicating potential delays and assigning boxes to be re-made, with the goal of protecting the customer experience
Track, organize, log and root cause major exceptions events; analyzing the impact of these events to weekly error data
Solve unique and challenging problems faced in a perishable supply chain
Become part of a passionate team that strives to develop innovative solutions to improve and grow HelloFresh’s delivery network
Build relationships with third-party carriers and execute plans to secure loads against forecasted volume
Work directly with our outbound transportation team to lead and reinforce operational process improvement projects
Drive a customer-focused environment committed to delivering the highest quality product to our customers

Benefits

Competitive Salary & 401k company match that vests immediately upon participation
Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off
$0 monthly premium and other flexible health plans
Amazing discounts, including up to 75% off HelloFresh subscription
Emergency child and adult care services
Snacks & monthly catered lunches
Collaborative, dynamic work environment within a fast-paced, mission-driven company
Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
Generous PTO and flexible attendance policy
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain