Logistics and Supply Chain Coordinator

Expeditors • Lockbourne, OH

95d

About The Position

The Expeditors International Columbus, OH branch is in immediate need of a Logistics and Supply Chain coordinator with a record of providing excellent customer service. The successful candidate will be responsible for managing all aspects of ensuring timely and accurate movement of freight and information, while providing exceptional customer service to our wide array of existing customers in the market. The candidate should be enthusiastic and passionate about customer interaction as well as possess the ability to coordinate with other departments in the branch to respond timely and effectively to growing customer needs.

Requirements

• Minimum High School diploma required. Bachelors Degree preferred.
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of logistics and supply chain related topics and trends
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Proficient computer skills (Excel, Word)
• Fluent in English
• Excellent communication and problem solving skills
• Ability to work well and excel in a fast-paced environment

Nice To Haves

• Hazardous Materials certification (preferred but not required)

Responsibilities

• Ensure smooth and timely freight process flow meeting customer expectations
• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
• Track and Trace Shipment Files daily
• Scan and validate documents
• Ensure documents are received and processed timely to keep cargo moving
• Ensure accurate and timely client and vendor billing, within Expeditors and customer requirements
• Interact with our customers in arranging their domestic or international shipments, meeting customer service standards and performance measurements
• Communicate with service providers regularly to ensure timely pickup and delivery of shipments
• Understand departmental process flows, and contribute to best practice opportunities to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update regularly
• Meet KPI standards in accordance with the Company’s procedures
• Timely responses to emails and voicemails to exceed customer expectations and satisfaction
• Escalation of problems to Management when necessary

Benefits

• Strong culture of promoting from within
• Unlimited growth potential
• Excellent benefits package
• Personal Development Plan constructed with department manager
• 52 hours training per year per employee
• Participation in training classes and seminars with customers when required
• Desk side training between products and departments to learn new skills

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees