Logistics and Customer Service Analyst

Cordialsa USA•The Woodlands, TX

About The Position

Ensure the accurate execution and follow-up of import, warehousing, and distribution processes by maintaining system accuracy, analyzing operational data, and resolving issues in a timely manner. This role contributes to compliance with service level agreements for B2B customers and overall customer satisfaction.

Requirements

Planning and coordination of imports, transportation, and distribution, with strong knowledge of Incoterms and delivery timelines.
Understanding of international logistics, import/export documentation, and coordination with freight forwarders and warehouses.
Experience routing domestic orders and preparing accurate shipping documentation.
Inventory monitoring and analysis, with the ability to recommend stock optimization strategies.
Logistics-focused customer service, including order, delivery, and product inquiries.
Data collection and analysis skills, with experience generating operational reports.
Knowledge of value chain analysis and FOB cost calculation.
Basic understanding of accounts receivable, reconciliations, and vendor payments.
Proficiency in ERP systems and tracking tools (SAP preferred).
Intermediate to advanced English proficiency; advanced or native Spanish proficiency.
Bachelor’s degree or associate/technical degree in Logistics, International Trade, Supply Chain Management, Business Administration, Industrial Engineering, or a related field.
2–5 years of experience in Logistics, Imports, Customer Service, or Supply Chain roles.
Hands-on experience working with freight forwarders, warehouses, carriers, and international logistics teams.
Experience in inventory management, logistics documentation, and customer support.
Must be legally authorized to work in the United States.
Bilingual in Spanish and English.

Nice To Haves

Additional training or certifications in Incoterms, International Logistics, Supply Chain, Customs Operations, or SAP are a plus.
Experience in importing companies, distribution, or CPG environments preferred.

Responsibilities

Plan, coordinate, and manage the transportation, import, and distribution of products, ensuring compliance with Incoterms, shipping timelines, and on-time delivery to customers.
Serve as the primary point of contact for order fulfillment with internal managers, customers, freight forwarders, and warehouse shipping teams.
Coordinate the routing of domestic and international sales orders, including delivery schedules, by preparing accurate shipping documentation for assigned warehouses and transportation modes.
Collaborate with the international logistics team and warehouse to ensure export and import documentation is accurate and complete.
Monitor inventory levels, perform analyses, and propose improvements to optimize stock management and availability.
Provide customer service support by responding to inquiries related to orders, deliveries, and products to ensure high levels of customer satisfaction.
Gather, analyze, and report logistics and customer service data to support informed decision-making.
Communicate effectively with suppliers, carriers, and internal departments to resolve operational issues efficiently.
Identify opportunities to improve logistics and customer service processes and collaborate with stakeholders on implementation.
Prepare value chain analyses prior to each import to determine FOB costs.
Manage customer collections and support the reconciliation of accounts receivable and supplier payments.
Perform and document periodic physical inventory counts as scheduled, reconcile variances, and report findings promptly.
Perform other duties as assigned.