Logistics Analyst

HelloFresh•New York, NY

13d

About The Position

The Analyst will leverage data and manage database tools to help inform and support our Logistics strategy. Responsibilities include facilitating weekly business reviews and building common datasets, building and monitoring key performance indicators, and drawing impactful conclusions from supply chain performance data. This includes, but is not limited to, on-time performance, customer-reported errors, and exceptions measurements. The Analyst will analyze network and carrier performance to provide the team with insight and recommendations on continued network quality improvements. You may be asked to travel up to 10% within the United States. You will… Report to Director, Logistics to enhance the customer experience from an analytics and quality and cost standpoint Analyze specific data points or datasets. Partner with team members to convert desired business measurements into specific metrics Conduct deep-dive root cause analysis on recurring service failures and partner with Operations to implement corrective action plans Own necessary database improvements and develop weekly analysis reporting on customer-reported errors and on-time performance Maintain tools and dashboards to support Logistics processes, including measuring delivery quality, cost, and customer experience Assist in pushing data normalization initiatives and quality metrics across broader Logistics stakeholders Help develop, support and integrate new data streams and projects to create full supply chain visibility Drive a customer-focused environment committed to delivering the highest quality product to our customers Execute against ad-hoc reporting requests from leadership team You are... Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making. Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo. Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work. Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously. A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems. An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal. Collaborative - you enjoy working cross functionally with various teams to gather key inputs, and able to work well with diverse opinions. Customer-focused: aim to achieve a customer experience and product that is second to none This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Requirements

Bachelor’s degree in Business Administration, Economics, Data Science, Computer Science, Information Systems, Accounting, or other relevant area of study required
2 years experience delivering analytical solutions to complex problems required
Ability to travel up to 10% within the United States required
Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making.
Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo.
Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work.
Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously.
A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal.
Collaborative - you enjoy working cross functionally with various teams to gather key inputs, and able to work well with diverse opinions.
Customer-focused: aim to achieve a customer experience and product that is second to none
Prolonged periods working at a desk and on a computer
Reading information on a computer screen and inputting data into a computer system

Nice To Haves

Experience in turning analysis into action using tools such as Excel, Python, SQL, Knime or Tableau preferred

Responsibilities

Facilitating weekly business reviews and building common datasets
Building and monitoring key performance indicators
Drawing impactful conclusions from supply chain performance data. This includes, but is not limited to, on-time performance, customer-reported errors, and exceptions measurements
Analyzing network and carrier performance to provide the team with insight and recommendations on continued network quality improvements
Report to Director, Logistics to enhance the customer experience from an analytics and quality and cost standpoint
Analyze specific data points or datasets. Partner with team members to convert desired business measurements into specific metrics
Conduct deep-dive root cause analysis on recurring service failures and partner with Operations to implement corrective action plans
Own necessary database improvements and develop weekly analysis reporting on customer-reported errors and on-time performance
Maintain tools and dashboards to support Logistics processes, including measuring delivery quality, cost, and customer experience
Assist in pushing data normalization initiatives and quality metrics across broader Logistics stakeholders
Help develop, support and integrate new data streams and projects to create full supply chain visibility
Drive a customer-focused environment committed to delivering the highest quality product to our customers
Execute against ad-hoc reporting requests from leadership team

Benefits

Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
Generous PTO and flexible attendance policy
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

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