Logistics Analyst (REMOTE/Occasional Field Work) - Massachusetts Only

Molina Healthcare • Boston, MA

245d • $20 - $40

About The Position

The Logistics Analyst position at Molina Healthcare involves developing and deploying workforce management strategies nationwide. The role requires partnering with leaders to identify business needs and propose solutions that align with the needs of members and providers. The analyst will ensure that the right number of skilled resources are in place at the right time to handle the workload, identifying gaps in coverage and proposing solutions for optimal outcomes. Attention to detail and data integrity are critical for success, as is the ability to work well under pressure and multitask. This regional role supports multiple plans based on business needs and involves maintaining headcount/FTE requirements, managing PTO planning, and providing production reporting to leadership. The analyst will also support system integrity for Workforce Management software and maintain relationships with training teams to ensure timely employee training.

Requirements

• Associate degree or equivalent combination of education and experience.
• 3-5 years relevant experience with Workforce Management methodologies.
• Expert level experience with call centers, operations, processes, and procedures.
• Understanding of service objectives and contact center analytics.

Nice To Haves

• Bachelor's Degree or equivalent combination of education and experience.
• 5+ years relevant experience with Workforce Management methodologies.
• Six Sigma Certification.
• PMI Certification.
• Business Analytics/Risk Management.
• Workforce Certification.

Responsibilities

• Develop and deploy workforce management strategies nationwide.
• Partner with leaders to identify business needs and propose solutions.
• Ensure the right number of skilled resources are in place to handle workload.
• Identify gaps in coverage and propose solutions.
• Maintain headcount/FTE requirements for each plan.
• Measure performance using key metrics and align schedules to meet business needs.
• Maintain and update employee information within Workforce Management database.
• Provide production reporting to all levels of leadership.
• Support system integrity for Workforce Management software.

Benefits

• Competitive benefits and compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Associate degree