Logistics Account Specialist

Aston Carter • Tempe, AZ

87d • $22 - $23

About The Position

The team responsible for Transportation Services is expanding rapidly and is in search of a highly skilled and motivated Account Specialist. This role is crucial in enhancing the shipper experience for vendors and sellers involved in Inbound Transportation. The successful candidate will be instrumental in driving innovation within transportation and logistics, evaluating network shipper defects, and implementing improvements through shipper coaching and performance management.

Requirements

• Proficient in account management and Excel.
• Strong customer service skills.
• Tech-savvy with the ability to navigate multiple systems and databases.
• Experience in account or vendor management, supporting B2B customers.
• Excellent written and verbal communication skills.
• Knowledge in logistics, transportation, sales, supply chain, and intermodal.

Nice To Haves

• Good relationship-building and organizational skills.
• Effective communication and technical skills.
• Supply chain or logistics experience preferred, but open to other backgrounds.
• General computer literacy, with a focus on email correspondence and organizational skills in Outlook.

Responsibilities

• Monitor, verify, and present data daily.
• Overcome transportation disruptions and other barriers in real time.
• Identify transportation defect root causes.
• Maintain daily logs on assigned shippers.
• Lead weekly calls with assigned shippers.
• Conduct Daily Business Review Stand-up calls.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees