Technical

Aroma360•Miami, FL

31d•Onsite

About The Position

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry! We are looking for a dependable, detail-oriented Part Time Logistic Support Assistant to support our Tech Support team with real-time shipping tasks, return coordination, showroom product handling, and light event support. This role is ideal for someone who moves with urgency, stays organized, and enjoys a mix of administrative work and hands-on responsibilities. You will create shipping labels as requests come in, manage return deadlines, coordinate quick shipments from our showroom warehouse, and assist with diffuser setups during showroom events. This position requires strong communication skills and the ability to walk short distances between buildings.

Requirements

1–2 years of experience in customer service, administration, logistics, or operations (preferred).
Strong computer and email skills; ability to learn label-creation software quickly.
Excellent communication, organization, and follow-up skills.
Ability to multitask and handle time-sensitive requests.
Comfortable walking short distances and handling small products.
Dependable, punctual, and proactive with strong attention to detail.

Nice To Haves

Salesforce experience is a plus

Responsibilities

Create shipping labels in real time as agents submit requests.
Monitor and update expired or unused return labels.
Communicate with clients regarding label expiration and return order closures.
Maintain accurate tracking logs for all returns and outbound shipments.
Walk to the showroom/warehouse (less than ¼ mile) to prepare products for same-day shipment.
Stage items for the warehouse team to pack and ship.
Drop off products or packaging materials as needed.
Assist with diffuser setups during showroom events.
Assist with backend updates in CRM systems (Salesforce experience is a plus).
Support agents with label issues, return status updates, and account accuracy.
Help close out return and replacement cases promptly and accurately.