Logistic Coordinator

MainOcean Carolinas, Logisitics, LLC•Jacksonville, FL

About The Position

Are you tired of feeling like just a number at work? At MainOcean, we believe work should be more than just a job ~ it should feel like a second home. We pride ourselves on offering a family-style environment where every team member is a valued contributor and shares a commitment to excellence. With over 100 years of combined expertise across three generations, our business stands as a cornerstone in logistics and transport throughout the Southeast and Gulf Coast. We excel in providing innovative supply chain solutions through our integrated network of warehouses, ports, and transportation services. Come join our passionate team and experience a dynamic, collaborative environment where your growth and success are at the heart of what we do. About Us: We are proud to be a family-run, regionally-focused company led by three generations with more than 100 years of combined logistics, transport and stevedore experience in the Southeast and Gulf Coast. MainOcean LLC, is a consolidated family of companies providing logistics and supply chain solutions to cargo owners and shippers through the warehouse, port, and transportation industries. Job Purpose: The Logistics Coordinator serves as the critical link for communication and coordination between customers, drivers, warehouse associates, the dispatch team, and leadership. This role combines customer service, logistics coordination, administrative support, and billing and payroll processing to ensure efficient daily operations and a high level of customer satisfaction. Duties & Responsibilities: Provide proactive and professional communication to customers, drivers, warehouse associates, and the dispatch team. Serve as a primary point of contact for customer inquiries, responding in a timely manner with a proactive approach and sense of urgency. Coordinate trucking dispatch activities, including scheduling drivers, monitoring deliveries, and communicating changes or issues. Troubleshoot and problem-solve customer and operational issues by accurately gathering details and identifying effective resolutions. Escalate customer concerns or operational challenges to management when resolution is not easily identified. Execute management-approved resolutions for customer or logistics issues. Process driver payroll accurately and in accordance with company policies and deadlines. Handle customer billing functions, including preparing invoices, reviewing charges, and resolving billing discrepancies. Provide general administrative support related to logistics, customer service, and operational activities. Follow established order, dispatch, and billing processes outlined for the position. Maintain accurate records in compliance with company policies and regulatory standards. Collaborate with teammates and assist with cross-training on accounts, systems, and processes. Serve as a backup for teammates to ensure continuous customer and operational support. Support continuous improvement by contributing ideas and participating in efforts to improve customer, driver, and internal team experiences with MainOcean Carolinas, LLC. Perform additional duties as assigned. Duties and responsibilities may change, and new ones may be added at any time, with or without advanced notice.

Requirements

High School Diploma required.
1+ years of experience in 3PL or logistics environment.
Familiarity with WMS systems.
Able to type 40 to 60 words per minute.
Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook.
Excellent phone etiquette, customer service and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational, task and time management skills.
Excellent attention to detail.
Strong problem solving and troubleshooting skills with an analytical mindset.
Possess a strong sense of initiative, “can-do” attitude, and be a proactive problem-solver.
Able to adapt to shifting priorities in a fast-paced environment while maintaining the ability to meet deadlines.
Flexible team player.

Responsibilities

Provide proactive and professional communication to customers, drivers, warehouse associates, and the dispatch team.
Serve as a primary point of contact for customer inquiries, responding in a timely manner with a proactive approach and sense of urgency.
Coordinate trucking dispatch activities, including scheduling drivers, monitoring deliveries, and communicating changes or issues.
Troubleshoot and problem-solve customer and operational issues by accurately gathering details and identifying effective resolutions.
Escalate customer concerns or operational challenges to management when resolution is not easily identified.
Execute management-approved resolutions for customer or logistics issues.
Process driver payroll accurately and in accordance with company policies and deadlines.
Handle customer billing functions, including preparing invoices, reviewing charges, and resolving billing discrepancies.
Provide general administrative support related to logistics, customer service, and operational activities.
Follow established order, dispatch, and billing processes outlined for the position.
Maintain accurate records in compliance with company policies and regulatory standards.
Collaborate with teammates and assist with cross-training on accounts, systems, and processes.
Serve as a backup for teammates to ensure continuous customer and operational support.
Support continuous improvement by contributing ideas and participating in efforts to improve customer, driver, and internal team experiences with MainOcean Carolinas, LLC.
Perform additional duties as assigned.