About the position
The Field Reliability Engineering team's mission is to improve customer experience of Tesla products by reducing field issues, in collaboration with large cross-section of other engineering teams. Engineers and Technicians on the team are responsible for a wide variety of vehicle product systems for existing models. This is a contributor role that includes extensive hands-on work focused on failure analysis and root cause activities. We are seeking an Engineering technician who will execute a variety of technical tasks to support ongoing failure analysis activities and log review processes. The successful candidate will work directly with Field Reliability Engineers to perform log analysis, review of service records, support with sample preparation, electrical testing, mechanical inspection, and other analytical work. The ideal candidate will also be responsible for reviewing service job logs, categorizing data, and identifying critical issues to ensure that engineers focus on the most impactful concerns. This will directly improve engineering efficiency and enhance product reliability.
Responsibilities
- Review of service records and vehicle logs to identify patterns, to accelerate identification of problem definitions
- Clean and standardize data from logs to ensure clarity and reliability for downstream analysis
- Categorize issues based on severity, recurrence, and engineering impact
- Work with automation tools to evaluate and improve automated log analysis, flagging cases where manual intervention is required
- Coordinate incoming hardware sent back for failure analysis
- Support lab general operations and work alongside field reliability and design engineers to accelerate failure analysis
- Work with engineers and facilities technicians to maintain a clean, safe, and usable lab space
- Support low voltage and electronic systems testing.
Requirements
- Familiarity and experience with electronics is necessary
- Exceptional attention to detail and the ability to piece together events leading to failures from complex data sources, including service logs and hardware inspections
- Strong capability to identify patterns and trends that may indicate root causes of issues
- High level of discipline and consistency in performing repetitive daily tasks to analyze large volumes of data and identify meaningful patterns
- Strong perseverance and focus in working through extensive datasets and hardware to extract actionable insights
- Excellent written and verbal communication skills, and computer skills
- Ability to run software, including diagnostics
- Ability to use multi-meters, soldering, crimping, mechanical tasks; preference given for higher skill
- Previous experience reading and understanding electrical schematics and engineering drawings required; preference given for understanding and creating work instructions for installation and repair
Nice-to-haves
- Vehicle technicians with experience diagnosing issues and identifying root causes are highly preferred
- Experience troubleshooting electrical, mechanical, or electronic systems and resolving complex problems in a hands-on environment
