Lodging Guest Services

MOUNTAIN CREEK • Vernon Center, NJ

3d • Onsite

About The Position

Lodging Guest Services – Mountain Creek Location: Vernon, NJ Reporting to: Lodging Manager SNOW Partners Mission Statement: “To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.” About Mountain Creek: Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants, and lodge. How the Lodging Guest Services works with the Team: The Lodging Guest Services may be the first team member our lodging guests meet when they arrive at the resort. As an ambassador to our resort, this position requires a team member to be energetic, positive, and caring. Someone who will take charge of any opportunity to make the guest’s stay better than they had anticipated, ensuring their return. A friendly, efficient, and outgoing personality is critical for this position.

Requirements

• Knowledge of PMS Software.
• Ability to speak clearly and hear over the telephone.
• Must be able to lift to 25 lbs.
• 2 years of customer service experience .
• Well-organized and able to multi-task.
• Problem solver who thrives in a fast-paced environment.
• Able to maintain composure when dealing with difficult guests.
• Knowledge of rates, packages, discounts, and policies (cancellations)
• Must be able to stand for long periods of time.
• Excellent interpersonal and communication skills.

Nice To Haves

• Basic accounting knowledge would be an asset.

Responsibilities

• Assist guests with checking in/out of rooms if needed.
• Assist with guest questions and problems.
• Sell accommodations, services, and resort amenities.
• Maintain positive relations with participating lodging program homeowners.
• Answer phones in a professional and friendly manner.
• Promote resort mission statement, values, and guest service philosophies.
• Follow all emergency procedures.
• Consistently set up, maintain, and break down workstations.
• Operate cafe and shop duties daily ie: preparing coffee, etc.
• Stock and maintain adequate inventory in designated workstation.
• Perform quick and accurate credit card transactions with our guests.
• Other duties as assigned by lodging or resort leadership.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed