Lodging Department Administrative Assistant - Grand Canyon South Rim

Xanterra-posted 3 months ago
Full-time • Entry Level
Grand Canyon Village, AZ
Accommodation
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Live. Work. Explore. as a part of our Lodging team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We're hiring a Lodging Department Administrative Assistant to Live. Work. Explore. at the south rim of the Grand Canyon!

  • Handle all administrative and clerical duties for Rooms Office Leadership team (Director, Assistant Director and Guest Service Senior Manager) providing collaborative support and consistently engaging with active assistance having awareness of the operation.
  • Manage, screen, and route all communications for the Rooms Office, including communicating professionally via phone, email, mail or radio. Have active awareness of Rooms Office team calendars and availability.
  • Maintain strict confidentiality of sensitive information while processing details on such topics as revenue, wages, job positions, vehicle records, labor tracking, hiring/terminating, disciplinary actions, payroll and company or departmental changes.
  • Communicate positively and effectively with Lodging Department Managers to ensure deadlines are met, follow up appropriately.
  • Handle, track and maintain the timely flow of all departmental paperwork through to its completion.
  • Generate and complete tracking on various spreadsheets and reports, compile data, maintain records for required paperwork for all Rooms Units. Actively participate in data entry for Pay Period End.
  • Assist the Rooms Office leadership team in communicating information to Lodging department staff to keep all informed of any changes in departmental policies and procedures, community events, press releases, etc.
  • Order all office supplies for the Rooms Office as well as for the department managers through appropriate computer systems.
  • Maintain control of tour group coupons from ordering, tracking and through to distribution.
  • Complete daily and weekly cleaning of the Rooms Office (vacuum, trash, light cleaning).
  • Maintain positive and collaborative communication with other departments.
  • Assist the Lodging department with functions, deliveries, scheduling and errands in any area of the department, related to optimizing operations for guests and staff.
  • Serve as a liaison to lodging units and other departments when applicable.
  • Cross-train for coverage assistance at the various front desks, Kennel, and Porter.
  • Other duties as assigned.
  • Previous office administration and support experience.
  • Demonstrated computer proficiency with primary focus on Word, Excel, Publisher, and Adobe software. Opera and CloudSuite experience a plus.
  • Ability to learn, and then work within any new or existing software systems.
  • Professional written and verbal communication skills.
  • Ability to project a professional and positive impression of the Rooms Department, while interacting with all guests and employees in any areas.
  • Ability to work Monday-Friday 7:30am-4:30pm in the Rooms Office with various hours weekly worked at Lodging units to be determined based on the operation.
  • Ability to maintain confidentiality of sensitive materials and information.
  • Possess or able to obtain a valid Arizona Driver's License and comply with the Xanterra South Rim Company Vehicle Policy.
  • Medical, Dental, Vision
  • Paid Time Off and Holidays
  • Disability Insurance
  • 401k with match
  • Life and AD&D Insurance
  • Employee Assistance Program
  • Wellness Programs
  • Learning and Development Programs
  • Free Grand Canyon National Park pass
  • Rec Center - Fitness Equipment, Computers, and Free WiFi
  • Paid Day off on your birthday
  • Discounted mule rides
  • Free Grand Canyon Railway Train Rides
  • Retail, Lodging and Travel Discounts
  • Planned employee trips and activities
  • $350 Referral Bonus Program
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