The Lodges Guest Services Supervisor - Year Round

Deer Valley Resorts • Park City, UT

81d • $22

About The Position

PURPOSE OF POSITION: A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of The Lodges.

Requirements

• Must have a valid driver's license and clean driving record
• Excellent understanding of computers, systems, and guest service tools
• Must be able to work varied shifts, including overnight shifts

Nice To Haves

• Staff leadership, coaching, and mentoring experience preferred

Responsibilities

• Check guests in and out and settle guest balances upon departure
• Give guests directions, information, and instructions
• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
• Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold
• Balance and close out lift ticket sales at the end of the day
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
• Assist guest services manager with creating staff schedules, training, and completing timecards
• Check for guest requests and services three days prior to arrival and ensure these requests are met
• Train staff on the night audit process
• Assist with General Store operations, including ordering and inventory, using the POS system, operating the coffee machine, and opening and closing duties
• Other duties as assigned

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees