LODGE NIGHT AUDITOR

GTRC•Suttons Bay Township, MI

9h•Onsite

About The Position

This position provides for the accounting aspects of the lodging operations as well as working as a Guest Service Agent. The auditor shall ensure the guest folios are correct and ready for guest check out. Folios shall be reviewed prior to completing night audit for correct rates and payments. This position assist guests with check in and check out, handles guest concerns and provides continuous customer service.

Requirements

Must have excellent customer service and communication skills both verbal and written.
Must be a team player with a positive attitude.
Must be highly organized and able to handle multiple tasks at one time.
Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.
Must possess the ability to work with various personalities while maintaining superior levels of Customer Satisfaction.
Must respond to supervisory guidance and assignments and accept feedback in order to learn new, updated information.
Must be at least 18 years of age with a high school diploma, a GED or equivalent experience.
Prior customer service experience is required.
Must be able to pass a background investigation and a drug urinalysis as a condition of employment.
Must be able to work flexible hours, nights, weekends and holidays.
Must adhere to company policies regarding strict confidentiality.

Nice To Haves

Prior front desk or reservations experience is preferred.

Responsibilities

Perform audit procedures including, run reports, complete audit paperwork, roll the hotel date, post room charges, and ending shift deposits for both the hotel and Creek boutique area. Must be alert to any mistakes or miscalculations on any guest folio.
Log package coupons distributed to guests on shared file for accounting.
Adhere to dress code standards
Administer guest check-in and check-out making sure all procedures are followed
Review all arrivals
Monitor guest count and room inventory
Post proper notices to other departments
Report all changes or problems in rooms to supervisor and necessary staff.
Handle cashier duties and reconcile cash and credit card transactions on the shift
Clean and maintain work area
Inform incoming shift of any pertinent information that should be communicated
Answer phones and make reservations as required
Stock merchandise, inventory, and operate register using micros
Maintain valid Gaming License
Adhere to policy and procedures outline for hotel front desk.
Willingness to cross-train and provide support in related areas of operations.
Other duties as assigned within the scope of work.