Lodge Manager

APPALACHIAN MOUNTAIN CLUB • Greenville, ME

21h • Onsite

About The Position

Calling all outdoor enthusiasts! Join the Appalachian Mountain Club (AMC) in our mission to protect the Northeast and Mid-Atlantic Appalachian region, ongoing since 1876. Our values encompass diversity, inclusivity, trust, and respect for the environment. As an employee, you'll gain access to enriching programs, policies, and procedures that enable you to drive real change. If you're ready to explore, protect, and create memories within a dynamic community, apply now be a part of the AMC team! The Maine Woods Initiative (MWI) is the AMC’s strategy for land conservation in the 100-Mile Wilderness. The Initiative is an innovative approach to conservation that combines outdoor recreation, resource protection, sustainable forestry and community partnerships. To date, AMC has purchased and permanently conserved over 100,000 acres of forest land, created over 120 miles of recreational trails, opened three sporting camps to the public, established an FSC-certified sustainable forestry operation and developed a partnership with local Piscataquis County schools. The Little Lyford Lodge Manager is responsible for delivery of high quality guest experiences during the full-service winter season and self-service summer and fall seasons. The manager is one of the resident hosts for the facility and supports the delivery of AMC activities, programs and facility services. The Lodge Manager is responsible for the quality, safety and efficiency of guest services with a specific focus on the total guest experience and necessary facility operations.

Requirements

• Exceptional customer service skills and an outgoing, friendly attitude
• Ability to work independently as well as in a team environment
• Comfort completing a diverse variety of work tasks with non-conventional work schedules
• 3+ years of experience in facility management, hospitality services, or related activities
• Ability to perform work in a remote camp setting and travel safely in the backcountry in all weather conditions, carrying up to 50 lbs. of gear
• Valid driver's license, along with the ability to travel solo on a snowmobile in winter
• Enthusiasm for AMC's mission and values
• Comfort using M365 tools including Outlook, Teams, Power BI, and Excel
• Ability to learn systems such as Square, Maestro, and Salesforce
• Interest in living and working in the remote woods of Maine; applicants who enjoy hiking, biking, paddling, skiing, and snowshoeing are encouraged to apply

Responsibilities

• Hiring, supervising, training, mentoring, and motivating staff
• Serving as the primary contact point for team members, requiring clear and frequent communication and facilitation skills
• Acting proactively to ensure smooth team operations and effective collaboration while providing friendly and attentive professional guest services
• Maintaining the neatness, operations, and safety of facility grounds, systems, buildings, guest areas, and kitchen at all times
• Overseeing and assisting with the delivery of wholesome and varied meals within budget limits during the winter season
• During the summer and fall, overseeing guest and staff use of the self-service kitchen and lodge, helping to facilitate community use of the space
• Ensuring positive guest experiences at a satellite rental house located several miles from the main lodge
• Providing overnight on-call coverage for guest emergencies
• Operating and maintaining off-grid heat and electrical systems
• Implementing energy conservation and environmentally sound practices in daily operations
• Ensuring smooth transitions between seasons, including proper opening and closing procedures
• Attending special events and off-site meetings as needed
• All other duties as assigned

Benefits

• Room & Board: $75/week on-site housing and meal provisions
• Health Plan: Generous employer contributions with optional vision and dental.
• Other Insurance: 100% employer paid life insurance, AD and D insurance, long term disability.
• Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.
• Retirement: Voluntary 403(b) with 4% matching employer contributions and a vesting schedule.
• Paid Time Off: up to 4 weeks of paid earned time and up to 11 paid company holidays.
• Other Team Member Perks: 30% discount on AMC Merchandise Free Annual AMC Membership 10 Free nights at AMC locations Educational Assistance Prodeals discounts on equipment and gear and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed