Lodgco Hospitality Internship

Lodgco•Mount Pleasant, MI

28d

About The Position

JOB SUMMARY: Responsible for cleanliness and sanitation of the hotel and maintaining established quality standards. Promotes and ensures guest satisfaction by delivering prompt, courteous, and quality restaurant/bar services. Serves guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Ethical Conduct
Communication both verbal and written
Dependable and customer focus
For College students working towards a Hospitality Degree
Satisfactory criminal background screening required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
This position requires variable hours based on the needs of the hotel including nights and weekends.

Responsibilities

Obtain room assignments from supervisor
Clean rooms according to established procedures
Know correct procedure for entering a guest room
Check room for damaged furniture and equipment
Restock your cart at the end of each shift and return cart to storage area
Maintain a clean and orderly housekeeping cart and storage areas
Report all deficiencies and problems in guest rooms to the Maintenance Engineer daily
Be alert to all possible hazards and practice safety at all times
Adhere to Lost and Found procedures
Provide the highest quality of service to the guests
Follow all safety procedures and policies for all guests and employees
Report any unusual occurrences or requests to a supervisor immediately
Adhere to proper key control procedures
Attend and participate in staff meetings
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
Promote and ensure guest satisfaction
Money handling/accounting
Basic cleaning duties to maintain bistro and kitchen area
PM service includes tending bar, mixing drinks, and guest service
Promote and ensure guest satisfaction
Prepare and present food to guests’ expectations
Safe food handling