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Make banking a Fifth Third better®! We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. The Lockbox Payment Processor position involves performing a variety of routine operator duties on a production machine, following well-defined and established procedures. This role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. The Lockbox Payment Processor is accountable for always doing the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, the position aims to achieve results. In this role, you will set up and operate Low Speed Extraction Equipment designed to cut open mail at a low speed. You will manually extract payments from envelopes, separating and sorting checks and invoices to prepare deposits in accordance with client specifications and required workflow. The operator will extract the mail and prepare the payments for processing according to each customer's specific instructions. This position requires an increased level of knowledge of multiple customers and procedures, including specialized processing for tax accounts, healthcare accounts, and other accounts with unique processing requirements. You will be expected to meet and maintain production and quality standards as set by the assigned department, review, sort, and audit materials as needed, and communicate equipment issues to the management team. Additionally, you will complete all assigned paperwork and report on machine productivity, perform routine maintenance of machinery, and ensure general housekeeping on and around the machine. All work must be performed in accordance with established safety procedures and comply with banking regulations related to customer confidentiality. Quality checks and basic troubleshooting of machinery are also part of the responsibilities, along with any other duties as assigned.
