Lockbox Gift Processing Associate

KQED • Francisco, IN

6d • $34 - $41 • Hybrid

About The Position

The Lockbox Gift Processing Associate, provides gift processing support for Membership
operations and may also support new fundraising initiatives as required. This position reports to
the Senior Manager, Membership Operations. The successful candidate will be required to join
NABET Local 51.

One of our core values at KQED is that we are better together, and that we commit to learning,
growth, and holding ourselves accountable. We value the contributions of marginalized people
in society — including Black, Indigenous, and all people of color, people with disabilities, and
LGBTQIA+ people — and we believe that these communities must be centered in the work we
do, and we strongly encourage members of these communities to apply.

Requirements

• Experience with payment processing and a desire to implement positive change driving positive customer experience outcomes.
• An openness to and excitement for learning new processes, programs, and skills as needed in order to deliver the highest possible quality of customer service and increase efficiency.
• Excellent oral and written communication skills.
• Ability to manage difficult situations with tact, diplomacy and excellent customer service.
• Proven track record in working with others to problem-solve and create effective solutions.
• The ability to multi-task, collaborate, and prioritize work in a fast-paced environment.
• Ability to interact effectively with external vendors as well as staff within the Membership Department and in other departments throughout the organization.

Nice To Haves

• Experience with Revolution OnLine a plus.

Responsibilities

• Assists with reviews of current practices to make recommendations for process improvement.
• Reports any processing irregularities and any irreconcilable issues to manager.
• Specializes in processing multiple contribution methods including but not limited to cash/check gifts by stock, donor advised funds, trusts and individual retirement accounts.
• Processes membership and development gifts via Lockbox and through WFB/PayPal and EFT transactions. Notifies Development of gifts over $10K.
• Responsible for reviewing feedback and either responding in a timely manner or forwarding to the appropriate department for response.
• Provides support in other areas of gift processing to the operations department as required.
• Supports customer service as needed addressing inbound inquiries culminating in an outbound response by phone and/or email as well as other critical work assigned by operations supervisor.
• Customer service phone shifts as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees