Lock Desk - Disclosure Desk Analyst - Available January 2026

Burke & Herbert Bank & Trust • Moorefield, WV

85d

About The Position

Provides rate lock support to mortgage loan origination staff and loan processors. Ensures any rate lock request is executed in a timely and efficient manner and continuously updates staff regarding rate locks on specific loan packages.

Requirements

• Bachelor’s degree in Accounting, Finance or related field or equivalent related work experience required.
• Strong quantitative aptitude with good attention to detail.
• Ability to provide excellent customer service in person and on the phone.
• Ability to handle stressful situations in a calm and courteous manner.
• Ability to communicate effectively, both verbally and in writing.
• Excellent record-keeping and file management skills.
• Knowledge and experience using Automated Underwriting System (AUS), MS Word, Excel, Outlook.
• Knowledge of basic accounting processes and procedures.
• Understanding of all mortgage loan products (FHA/VA/CONV/USDA/In-House) and knowledge of mortgage procedures, processes and documentation requirements a plus.

Responsibilities

• Maintain all lock request changes, reconciliations and extension requests.
• Communicate with the Loan Officers to accurately prepare disclosures.
• Monitor loans for potential TRID compliance violations.
• Manage lock desk email queue.
• Provide customer support to Loan Officers on their lock/extension requests.
• Complete file review on each loan and issue disclosures for initial loan applications, Change in Circumstances, and initial closing disclosures.
• Ensure all eligible fees are collected from customers.
• Reconcile GLs for fees charged to customers.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees