Lock Desk Coordinator, Associate, Mortgage Operations

Annaly Careers • Irving, TX

14h • Onsite

About The Position

Annaly is seeking a Lock Desk Analyst who will be responsible for supporting daily lock desk operations across delegated and non-delegated channels, ensuring timely, accurate, and compliant pricing support. This role manages lock requests, pipeline cancellations, and pricing exception changes while monitoring dashboards to maintain service-level standards. The ideal candidate would have 2+ years of experience in the residential mortgage whole loan space. Candidates should have an understanding of pricing sheets/matrices and underwriting guidelines.

Requirements

• 2+ years of experience in loan pricing, eligibility and secondary marketing
• Knowledgeable in the loan origination and fulfillment process
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Must be willing to work additional hours as needed to complete deadline driven projects
• Must be willing to work in Dallas, TX on-site four days a week

Nice To Haves

• Bachelor’s Degree preferred
• Ability to manage multiple projects at a time and prioritize accordingly
• Ability to effectively communicate, both written and verbally, with Senior Management regarding the progress and results of projects and initiatives
• Ability to identify material defects and troubleshoot accordingly
• Ability to work effectively under time constraints and in a fast-paced environment

Responsibilities

• Process pipeline requests in accordance with established policies and service-level expectations.
• Monitor Lock Desk dashboards for lock exception and change requests, applying accurate and compliant pricing adjustments as required.
• Oversee new seller onboarding with pricing vendors and maintain seller-specific overlays across multiple systems to ensure pricing accuracy and consistency.
• Manage seller data across our vast network utilizing CRM platform
• Validate pricing and eligibility as part of our purchase process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level