Location Manager

Scottsburg • Scottsburg, IN

2d

About The Position

The location manager’s primary role is to create a retail/medical environment that is professional, fun, educational and provides a consistent standard of customer care. Key results area include, but are not limited to: Ensure compliance with all company policies, procedures, and best practices. Supervise professional staff and optical staff of the practice which includes knowing every aspect of check-in, check-out, pretest, selling/dispensing glasses, selling/dispensing contacts and glasses adjustments. Be a back-up employee to every position in the office and fill-in where needed to maximize the flow of the office. Hold weekly staff meetings. Meet with the doctors weekly to determine what systems are working, which are not and how improvements can be made to improve patient care. Ensure boards are filled with necessary products in every price point. Administrative duties include staff schedules, approving time sheets and PTO requests, and calculating commissions. Coach, develop and mentor current and new employees with quarterly meetings and setting SMART goals. Delegate duties to all staff to ensure productivity Act as a liaison between the office and regional billing department to minimize billing errors. Troubleshoot patient complaints.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This is an exempt, salaried position.

Responsibilities

• Ensure compliance with all company policies, procedures, and best practices.
• Supervise professional staff and optical staff of the practice which includes knowing every aspect of check-in, check-out, pretest, selling/dispensing glasses, selling/dispensing contacts and glasses adjustments.
• Be a back-up employee to every position in the office and fill-in where needed to maximize the flow of the office.
• Hold weekly staff meetings.
• Meet with the doctors weekly to determine what systems are working, which are not and how improvements can be made to improve patient care.
• Ensure boards are filled with necessary products in every price point.
• Administrative duties include staff schedules, approving time sheets and PTO requests, and calculating commissions.
• Coach, develop and mentor current and new employees with quarterly meetings and setting SMART goals.
• Delegate duties to all staff to ensure productivity
• Act as a liaison between the office and regional billing department to minimize billing errors.
• Troubleshoot patient complaints.

Benefits

• Generous paid time off including up to 3 weeks of PTO in the first year, 6 paid holidays, and 1 floating holiday per year
• Employee Stock Ownership Program (ESOP) and 401k
• Medical Insurance, including up to a $500 employer contribution to your HSA
• Dental Insurance
• Company-paid life insurance, with supplemental insurance available
• Long-term and short-term disability insurance
• Free eye exam and glasses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed