Location Manager

ARTECHOUSE•Houston, TX

1d•Onsite

About The Position

ARTECHOUSE in Houston is looking for an experienced location manager to join their innovative team. The ideal candidate would be a highly organized and self-driven individual with great ability in leading teams, building processes, and fostering an unparalleled team culture. Management experience in a high-paced, customer service-driven environment is required. ARTECHOUSE is a growing team of creatives and innovators who dream big, are ambitious, hard-working, and value ideas and execution. They create, produce, and showcase innovative immersive experiences and exhibitions, and operate physical locations in Washington, D.C., New York City, and Miami Beach. The company is committed to pushing creative innovation while empowering, educating, and inspiring audiences, and prides itself on working with groundbreaking artists to bring experiential and immersive large-scale installations and exhibitions to a global audience.

Requirements

Management experience in a high paced customer service driven environment
3-5 years of Operations Management Experience in a fast paced environment
Experience in facility management (maintenance, working with contractors & vendors, bidding out jobs)
Substantial decision making relative to personnel, safety, fiscal and facility/maintenance management
Ability to listen and communicate effectively
High attention to detail with exceptional organizational skills
Strong time-management skills; ability to multitask, and prioritize
Excellent customer service skills and experience in dealing with guests in difficult situations
Lift up to 40lbs, to load and transport bulk supplies, fixtures, etc.
Regular crouching, bending, twisting, stooping, kneeling, etc. to facilitate various repairs and maintenance activities
Ability to stand, walk on hard floor surfaces for a prolonged period of time

Nice To Haves

Attraction/hospitality/museum management experience a plus

Responsibilities

Lead all day to day operations including space maintenance and exhibition operations
Manage a team of approximately 15 staff
Manage 4 full day shifts per week including 2 weekend days
Ensure that visitor experience is consistently excellent
Ensure all operations, vendors, contractors, cleaners, security, building codes are managed and maintained
Oversee hiring, training of all staff and managers including operations and cleaning/maintenance
Responsible for overseeing quality control standards across all staff and departments
Hold team accountable for their performance; provide coaching and counseling as needed
Delegate tasks and projects and provide follow-up action
Develop and implement best practices to maximize team efficiency
Liaise with Operations Director on operations, visitor experience and team culture
Ensure that the culture, reputation and brand of ARTECHOUSE is maintained and grown