Locate Technician

Ripple Fiber • Frederick, CO

1d • Hybrid

About The Position

The Locate Technician is responsible to locate all of Ripple Fibers infrastructure. These locates are vitally important to make sure our customer base does not have service interruptions due to outside entities hitting our infrastructure. Locate Technicians are also responsible for ensuring that customers receive the highest level of customer service.

Requirements

• Must have a valid state driver’s license and safe driving record.
• Ability to operate hand tools and handheld mobile devices.
• Clean driving record.
• Work a flexible schedule, including evenings and weekends.
• Identify wire and cable colors.
• Qualify on pre-employment assessments.
• Be available for overtime, emergency call outs and holiday work.

Nice To Haves

• Experience working in customer service, construction, electrical, technical or related field is a plus.

Responsibilities

• Managing locate tickets that come from 811
• Locating accurately to avoid damage to Ripple infrastructure
• Create and maintain network documentation.
• Using monitoring network performance tools to troubleshoot problem areas.
• Assist with escalations (2nd Line support) to resolve end user issues.
• Keeping Ripple’s locates within SLA
• Capable to be available for emergency locates
• Mastering the ability to use locate equipment

Benefits

• competitive pay
• comprehensive health benefits
• 401(k) with company match
• supportive work environment where innovation and teamwork thrive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed