Localization Operations Specialist

Whatnot•New York, NY

4d•Hybrid

About The Position

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values . With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces , we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. The Localization Operations Specialist at Whatnot supports the day-to-day execution of localization initiatives across product, marketing, and support content. In close partnership with the Localization Operations Manager, this role ensures projects move efficiently from intake to delivery while maintaining quality, consistency, and clear communication across stakeholders and external partners. Reporting to the Localization Operations Manager, this role focuses on operational excellence, launch support, workflow management, and continuous process improvement in a fast-growing, international environment. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Los Angeles, San Francisco, or New York City hubs.

Requirements

2–4 years of experience managing localization or content operations projects
Experience working with TMS platforms such as Smartling, Phrase, or similar tools
Strong project management skills with the ability to manage multiple workstreams simultaneously
Excellent written and verbal communication skills
Professional working proficiency in at least one additional language beyond English
Experience collaborating cross-functionally in a tech, marketplace, or high-growth environment
Detail-oriented with a bias toward action and comfort operating in ambiguity
Ability to conduct root cause analysis and propose practical solutions

Responsibilities

Manage day-to-day localization projects across product, marketing, and support content, ensuring timely and high-quality delivery
Own operational workflows in our TMS, including project setup, tracking, and issue resolution
Partner closely with cross-functional stakeholders to align on priorities, timelines, and localization requirements
Support international launches by coordinating localization readiness and surfacing risks early
Triage localization feedback and bugs, working with vendors and internal teams to implement fixes
Contribute to improving processes, documentation, and linguistic assets as we scale

Benefits

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave 16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.