Locality Manager (North East)

Stonewater • Town of North East, NY

18h

About The Position

At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We’re looking for an experienced Locality Manager to lead housing services across the North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support.
About the role:
As a Locality Manager, you’ll be responsible for the operational delivery of housing services across your locality. You’ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities.
You’ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes.

Requirements

• Experience in housing management or community services
• A solid understanding of tenancy law, housing regulation and safeguarding
• Proven experience coaching and developing high performing teams
• Strong communication, conflict resolution and stakeholder management skills
• The ability to analyse performance information and use data to improve outcomes
• Experience of leading teams, managing performance and handling complex situations with professionalism and empathy

Responsibilities

• Leading tenancy services including allocations, tenancy management and enforcement
• Managing neighbourhoods to ensure estates are clean, safe and well maintained
• Supporting customers with complex needs through effective case management and multi agency working
• Championing complaint resolution and using learning to continuously improve services
• Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards
• Building strong relationships with residents, community groups, local authorities and partners
• Using performance data and KPIs to drive service improvements and customer satisfaction
• Line managing Housing Officers and embedding a culture of coaching, development and accountability
• Contributing to service planning, area based initiatives and wider organisational priorities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees