Local Scheduling Coordinator

Human Resources Team•Pompano Beach, FL

26d

About The Position

This position requires the skills and ability to provide service coordination and office administrative support. Job duties include customer service, logistically scheduling work orders, creating estimates and proposals for our internal Operations and Business Development teams. The ideal candidate will work with the field technicians and management to ensure consistent best in industry customer satisfaction, and business growth.

Requirements

Prior scheduling experience is a plus but not required.
Skilled and self-motivated individual, team-oriented and can work well alone, or in collaboration with others.
Exceptional telephone and personal customer service skills and ability to work under time constraints.
Excellent problem-solving skills.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
Excellent attention to detail.
Strong verbal, written and interpersonal communication skills.
Strong ability to facilitate a positive working environment for customers and team members.
Familiarity with Great Plans is a plus.
Fluency in both English and Spanish is required.
Successful completion of a drug test and pre-employment background screening is required.
MVR checks are required for all driving positions.

Nice To Haves

Prior scheduling experience
Familiarity with Great Plans

Responsibilities

Handle incoming customer calls, including service dispatching, tracking and scheduling of services.
Enter, update and maintain accurate information in our operational systems, Great Plains.
Provide assistance and support to field technicians who are experiencing unanticipated delays and/or schedule changes.
Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
Procure Parts/Materials for service work orders.
Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.
Perform other duties and responsibilities as requested or required.

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry