Local Product Engineer, Digital Product Platform - West

Jaguar Land Rover • Irvine, CA

285d • $92,000 - $115,000 • Hybrid

About The Position

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential. Reporting to the Local Product Engineering Electrical DPP Technical Specialist, North America, the successful candidate will be responsible for providing class leading Engineering expertise to resolve complex customer vehicle issues robustly at pace in addition to engineering responsibilities as defined by the departmental RASIC.

Requirements

• Bachelors or Graduate Degree (preferred) in Mechanical, Automotive, Systems, Electrical, Software, or applicable Engineering field.
• 5+ years of experience in Electrical (DPP) engineering, with a focus on control systems, design, quality, NVH or calibration.
• Excellent understanding of Electrical (DPP) commodity systems and able to demonstrate a well-considered problem-solving approach.
• Automotive systems experience.
• Working knowledge of data analysis tools like INCA, Vehicle Spy, ASL, & Canalyser.
• Proven problem-solving skills; Six-Sigma training is a distinct advantage.
• Good knowledge of the automotive industry, including competitor and market awareness.
• Advanced knowledge of JLR products, technologies, and engineering processes strongly preferred.
• Ability to effectively communicate technical information to stakeholders throughout the organization.
• Strong organizational skills with attention to detail.
• High drive, self-motivated, and able to deliver with minimal supervision.
• Ability to work under pressure and meet firm deadlines while maintaining high standards.
• Team-oriented self-starter with strong business acumen.
• Ability to work with and negotiate with other functions to achieve common objectives.
• Proactive delivery and commitment to meeting deadlines.
• Available to travel as required for vehicle investigations and fact-finding tasks.

Responsibilities

• Utilizing JLRs technical assistance process own the triage, assessment, and resolution of client quality issues in the field.
• Work closely with senior diagnostic specialists, helpdesk technician, commercial and quality peers to deliver the vehicle fix at speed right first time.
• Respond to technical escalations within the departmental KPI helping the business achieve its customer love targets.
• Demonstrate exceptional engineering skills and judgment; support the achievement of departmental goals as a local subject matter expert (SME) for the Electrical (DPP) commodity.
• Work directly with the market teams to prevent the repurchase of client vehicles to improve the customer experience.
• Be a collaborative and engaged team member in the understanding of the most complex issues getting to root cause quickly using established quality processes and toolsets.
• Be on site to assist in the robust resolution of complex Customer cases, sourcing data and gathering information for Product Engineering.
• Support field staff with dedicated engineering level excellence.
• Support industry-leading Customer experiences.
• Collaborate with Commodity, Quality, and Commercial peers in market and UK Engineering to ensure customer needs are met quickly and successfully.
• Escalate high-risk systemic issues with urgency following process and engineering communication channels.
• Champion the visibility and resolution of high priority issues for the market in current and upcoming products.
• Provide accurate and well communicated technical support to all stakeholders through quality escalation pipeline.
• Conduct data management and deep dive analysis to speed up root cause understanding and resolve customer issues.
• Analyze trends and raise systemic issues as required working closely with Local Product Investigation.
• Take ownership of sharing knowledge with the markets technical peers and actively drive a one team mentality daily.
• Perform other duties as required.

Benefits

• Global Bonus Program based on company performance.
• Generous time off policy.
• Discounted Luxury Vehicle Car Program.
• Generous health care and retirement plans.
• Maternity/Paternity Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: Bachelor's degree